Frequently Asked Questions

What are your trading hours?
You can view our trading hours and store location here.

What public holidays are you closed?
Click here for a list of the public holidays we are closed.
If we are open on a public holiday, we will be open from 9am till 4pm.

Does Hume & Iser have a loyalty program?
Yes, we offer a great 'DIY Home Rewards' program which offers many benefits to our customers. Click here for more information on our 'DIY Home Rewards'.

Does Hume & Iser have a seniors discount?
Sorry, we do not offer a seniors discount, however Hume & Iser Home Hardware offers a ‘DIY Home Rewards’ program which offers many benefits to our customers. Click here for more information on our ‘DIY Home Rewards’.

Are there public toilets at Hume & Iser?
Yes, our public toilets are conveniently located in the centre of the store near our café.

Is there a lay-buy service at Hume & Iser?
Sorry, we do not offer a lay-buy service.

Does Hume & Iser cut timber to size?
Yes. We offer a timber machining service during the week and a convenient docking service during the week and on weekends.  

Do you have a delivery service?
Yes, we do offer a delivery service. We have a number of delivery utes and trucks that can deliver anything big and small. Click here for our prices.

Do you cut keys?
Yes, we do cut house keys only. Visit the Trade Counter in-store.

Do we refill gas bottles?
Sorry, we do not refill gas bottles, however we have a very competitively prices swap and go service. Click here for more information and prices.

I am looking for a particular item, can you help me?
Yes, give us a call or come in and chat to our friendly staff.  If we don't have it, we can often special order it for you.

Can I pay my business account on-line?
Yes, our bank account details can be found on your monthly statement.